York Racecourse is riding the crest of a wave. The best horses are running there, owners and trainers love the place, and customer satisfaction generally is soaring. But there is no sign of complacency. The finishing touches are being applied to a major redevelopment, which will be complete in time for the track’s biggest fixture, the Welcome to Yorkshire Ebor Festival, and the management is always on the lookout for ways of enhancing the York experience, as Chief Executive William Derby explained in this question-and-answer interview.
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