UPDATED: York Racecourse refund policy and process - Friday 27 July 2018

York Racecourse shares the disappointment of thousands of fans after the weather intervened in the travel plans of Sir Tom Jones that led to the cancellation of the concert after racing on Friday evening 27 July.
As of Wednesday evening, ALL general admission badges/tickets booked in advance, that were paid for using a credit/debit card and are eligible, have had the 50% refund on admission processed. These refunds have all been authorised are now in the banking system so should arrive within 2-5 banking days.
There is no need to take any further action.
In the event of a query (for example, a credit card having expired since the time of booking) then we shall use the contact details provided to reach you.
Please note the refund can only be made to the person who placed the original order and it will be made using the method of the original booking (e.g. returned to that credit/debit card).
The refund process to racegoers who purchased on the day, is already underway and will be done as quickly as possible, but given the number involved and that this is a unique circumstance, we ask for your patience.
If you purchased a badge or ticket on the day please complete the ticket return form (click here to download) and return it, along with all your badge(s)/ticket(s) to Tom Jones refund, York Racecourse, Racecourse Road, York, YO23 1EX.  As a sensible precaution against items being lost in transit, we recommend that you take a photograph of the badges/tickets with the numbers clearly visible, for your record.
If you were the organiser of a party in one of the hospitality areas (e.g. Voltigeur Restaurant), then the racecourse team are making direct contact with the party organiser. Members of the party need to talk to their organiser.
Please do be aware that damaged tickets or badges will be dealt with individually at the end of the refund process.
Please note that this process can only cover badges/tickets booked direct with York Racecourse. If you booked with a third party, please check your refund position with them.