The information below was updated at 2pm Thursday 2 April.
At York Racecourse the safety and welfare of our visitors, racegoers, participants and team is paramount.
We are keeping up to date with the latest information and advice from the Government and the British Horseracing Authority. Clearly, this is an evolving picture, we are aware that specific racing events elsewhere may be cancelled after consideration of their unique circumstances: at this stage, York Racecourse continues to follow the national guidance.
Consequently, the Racecourse Offices including that of our partners, York Racecourse Hospitality, are closed on a temporary basis, in accordance with the Prime Minister's address of 23rd March.
A limited number of the team are set up to work from home and so can be contacted by both email and mobile phone.
For enquiries on hospitality and banqueting, a central email has been created, please use this to reach the team: email@example.com
The website and automated booking system will continue to operate however we hope Racegoers will understand that some of the services delivered by the team will not be possible in the current circumstances.
On March 17th, the British Horseracing Authority advised that racing will be suspended nationwide until 30 April. This decision is being kept under review.
As the first racedays scheduled for York, the Dante Festival on May 13th -15th fall after this cut off point, then planning and preparation are continuing, albeit adapted to the current circumstance.
Admission for the racing season at York for May to October remains on sale to all areas. Bookings direct with York Racecourse can be made safe in the knowledge that a full refund is available should circumstances require it.
York Racecourse is also a venue for conference and banqueting events. Inevitably, in the light of Government advice, all events in the short term have now been postponed or cancelled. In the medium term event organisers are making their own decisions and customers are advised to contact them for specific updates and with regards to refund policies.
The weekly car boot sales have been suspended until further notice.
Accommodation at The Stableside site of the Racecourse has been suspended until further notice.
We join with many others in urging people to follow official government public health advice, which can be found here.
As racing approaches any additional measures that are recommended will be implemented. With the first meeting of the York Racecourse season still a number of weeks away, on Wednesday 13 May. The following may be questions you have;
Can I get a refund if I’m nervous about coming to the venue?
For all racing bookings, including hospitality that were made directly with the York Racecourse, a full refund would be offered in the event of cancellation. Customers who have purchased through third parties should contact that organisation.
Advance booked general admission (County Stand and Grandstand & Paddock) badges and tickets may be returned for a full refund up to gates opening time on the day of racing provided that they have not been used to gain entry to the racecourse.
The cancellation policy for restaurant and box package booking means that customers have until 21 days prior to any raceday to still qualify for a full refund.
For more details of the cancellation policies see www.yorkracecourse.co.uk
Organisers of non raceday events are asked to contact the team to discuss their specific circumstances.
Where the Racecourse is the venue for an event but not the organiser, people are asked to contact that event organiser or to seek advice from where they purchased any tickets.
Will I get a refund if the venue is closed because of the outbreak?
For all racing bookings, including hospitality that were made directly with the York Racecourse, a full refund would be offered in the event of cancellation. There will be the opportunity to carry a booking forward to later racedays. Customers who have purchased through third parties should contact that organisation.
As always, our team will be happy to help with any questions you have, though our ability to respond may be affected by the current circumstances.